FAQ
HOW LONG WILL IT TAKE FOR MY ORDER TO COME?
All our items are made to order by our small team in Sydney. Please expect up to a 2-3 week wait for your order to arrive.
If you are needing your order before a specific date please don't hesitate to email us at amelia@7thandyork.com and we will do our best to get it to you as soon as possible.
HOW DO I PLACE A CUSTOM ORDER?
Please place custom orders via our custom order form.
Please fill out as much detail as possible or email rosie@7thandyork.com if you have any further requests or changes to be made to your garment.
Allow up to 4 weeks for your custom order to be approved, sewn and sent.
HOW DOES YOUR SIZING WORK?
BUST | WAIST | HIPS | |
XS / 4-6 |
31" / 79cm | 25" / 63cm | 35" / 90cm |
S / 8 |
33" / 84cm | 26" / 68cm | 37" / 95cm |
M / 10 |
35" / 89cm | 28" / 73cm | 39" / 100cm |
L / 12 | 37" / 94cm | 30" / 78cm | 41" / 105cm |
XL / 14 | 39" / 99cm | 33" / 83cm | 43" / 110cm |
* Note: The 'Lush Stretch Velvet' is super stretchy
WHATS YOUR SHIPPING AND DELIVERY?
Standard Australian (Domestic): $10
Express Australian (Domestic): $15
DHL INTERNATIONAL EXPRESS: $30
Please note for international orders we unfortunately do not cover international taxes and duties. We appreciate your understanding in advance.
WHAT'S YOUR RETURN POLICY?
Items can be returned within 14 days of receiving. We've partnered with Refundid to give you access to your refund instantly, before you've even sent back your order! Follow the steps below to get started:
Step 1: Enter your details into the form below
Step 2: Once your return is lodged, print out the provided return slip and stick it on your order
Step 3: Drop your return off at the nearest drop-off location
Don't want to use Refundid? Email amelia@7thandyork.com to organise your return.
We will try to provide any size or faulty exchanges, however due to limited numbers of stock this may not be possible and will have to be processed as a full refund.
HOW DO I STAY UP TO DATE AND CONTACT YOU?
You can contact us at amelia@7thandyork.com for any enquiries.
Sign up to our emailing list to stay in touch about the latest drops.
Follow our instagram @7thandyork to keep in the loop with what we're doing and turn on post notifications to be the first to gain access to our exclusive drops.